{"id":10,"date":"2026-09-13T17:53:33","date_gmt":"2026-09-13T15:53:33","guid":{"rendered":"https:\/\/hemp-performance.com\/?page_id=10"},"modified":"2026-09-13T18:03:16","modified_gmt":"2026-09-13T16:03:16","slug":"retour-remboursement","status":"publish","type":"page","link":"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/","title":{"rendered":"Retour et Remboursement"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Chez <strong>HEMP-PERFORMANCE.COM<\/strong>, notre objectif est de vous garantir<strong> une exp\u00e9rience d&#8217;achat fluide et satisfaisante<\/strong>. Si vous n&#8217;\u00eates pas enti\u00e8rement satisfait de votre achat,<strong> nous sommes l\u00e0 pour vous aider.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>1. Droit de r\u00e9tractation et d\u00e9lai de retour<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, vous disposez d&#8217;un d\u00e9lai de <strong>14 jours<\/strong> apr\u00e8s la r\u00e9ception de votre commande pour demander un retour et un remboursement, sans avoir \u00e0 justifier de motif.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>2. Conditions de retour<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour qu&#8217;un article soit \u00e9ligible \u00e0 un retour, il doit remplir les conditions suivantes :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L&#8217;article doit \u00eatre <strong>neuf, non ouvert<\/strong> et dans le m\u00eame \u00e9tat que vous l&#8217;avez re\u00e7u.<\/li>\n\n\n\n<li>L&#8217;article doit \u00eatre retourn\u00e9 dans son <strong>emballage d&#8217;origine<\/strong> avec toutes ses \u00e9tiquettes intactes.<\/li>\n\n\n\n<li>Les articles en promotion ou en solde <strong>ne sont pas<\/strong> \u00e9ligibles aux retours (\u00e0 adapter selon votre choix).<\/li>\n\n\n\n<li>Pour des raisons d&#8217;hygi\u00e8ne et de s\u00e9curit\u00e9, certains articles ne peuvent pas \u00eatre retourn\u00e9s :<strong> exemples : produits ouverts, produits personnalis\u00e9s<\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>3. Proc\u00e9dure de retour<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour initier un retour, veuillez suivre les \u00e9tapes suivantes :<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Envoyez une demande par e-mail \u00e0 l&#8217;adresse <a href=\"mailto:sav@hemp-performance.com\">SAV HEMP PERFORMANCE<\/a> en indiquant votre num\u00e9ro de commande et l&#8217;article concern\u00e9.<\/li>\n\n\n\n<li>Une fois votre demande valid\u00e9e, nous vous enverrons par e-mail les instructions d&#8217;exp\u00e9dition ainsi que l&#8217;adresse de retour.<\/li>\n\n\n\n<li>Emballez soigneusement l&#8217;article et exp\u00e9diez-le \u00e0 l&#8217;adresse fournie. Nous vous conseillons d&#8217;utiliser un service de livraison avec suivi.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>4. Frais de retour<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais de retour sont \u00e0 la charge exclusive du client.<\/li>\n\n\n\n<li>Si le retour est d\u00fb \u00e0 une erreur de notre part (article d\u00e9fectueux ou mauvaise taille envoy\u00e9e), les frais de retour sont enti\u00e8rement \u00e0 notre charge.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>5. Processus de remboursement<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et inspect\u00e9 par notre \u00e9quipe :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Nous vous enverrons un e-mail pour vous notifier de la bonne r\u00e9ception de votre article.<\/li>\n\n\n\n<li>Si le retour est approuv\u00e9, votre remboursement sera trait\u00e9 automatiquement.<\/li>\n\n\n\n<li>Le montant sera cr\u00e9dit\u00e9 sur votre <strong>mode de paiement d&#8217;origine<\/strong> dans un d\u00e9lai de <strong>10 jours ouvr\u00e9s<\/strong>, selon les politiques de votre banque.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>6. \u00c9changes<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nous rempla\u00e7ons uniquement les articles s&#8217;ils sont d\u00e9fectueux ou endommag\u00e9s \u00e0 la livraison. Si vous souhaitez \u00e9changer un article, nous vous invitons \u00e0 effectuer un retour pour obtenir un remboursement, puis \u00e0 passer une nouvelle commande sur notre site.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Contactez-nous<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question relative \u00e0 notre politique de retour, vous pouvez nous contacter \u00e0 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>E-mail :<\/strong> contact@hemp-performance.com<\/li>\n\n\n\n<li><strong>T\u00e9l\u00e9phone :<\/strong> +33 7 81 53 57 28<\/li>\n\n\n\n<li><strong>Courrier :<\/strong> 73 Grand Rue 67700 SAVERNE<\/li>\n\n\n\n<li><strong>Instagram :<\/strong> hemp_performance<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Chez HEMP-PERFORMANCE.COM, notre objectif est de vous garantir une exp\u00e9rience d&#8217;achat fluide et satisfaisante. Si vous n&#8217;\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider. 1. Droit de r\u00e9tractation et d\u00e9lai de retour Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, vous disposez d&#8217;un d\u00e9lai de 14 jours apr\u00e8s la r\u00e9ception de votre [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":9,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retour et Remboursement - HEMP PERFORMANCE<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Retour et Remboursement - HEMP PERFORMANCE\" \/>\n<meta property=\"og:description\" content=\"Chez HEMP-PERFORMANCE.COM, notre objectif est de vous garantir une exp\u00e9rience d&#8217;achat fluide et satisfaisante. Si vous n&#8217;\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider. 1. Droit de r\u00e9tractation et d\u00e9lai de retour Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, vous disposez d&#8217;un d\u00e9lai de 14 jours apr\u00e8s la r\u00e9ception de votre [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/\" \/>\n<meta property=\"og:site_name\" content=\"HEMP PERFORMANCE\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-13T16:03:16+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/index.php\\\/mon-compte\\\/retour-remboursement\\\/\",\"url\":\"https:\\\/\\\/hemp-performance.com\\\/index.php\\\/mon-compte\\\/retour-remboursement\\\/\",\"name\":\"Retour et Remboursement - HEMP PERFORMANCE\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/#website\"},\"datePublished\":\"2026-09-13T15:53:33+00:00\",\"dateModified\":\"2026-09-13T16:03:16+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/index.php\\\/mon-compte\\\/retour-remboursement\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/hemp-performance.com\\\/index.php\\\/mon-compte\\\/retour-remboursement\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/index.php\\\/mon-compte\\\/retour-remboursement\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/hemp-performance.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Mon compte\",\"item\":\"https:\\\/\\\/hemp-performance.com\\\/index.php\\\/mon-compte\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Retour et Remboursement\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/#website\",\"url\":\"https:\\\/\\\/hemp-performance.com\\\/\",\"name\":\"HEMP PERFORMANCE\",\"description\":\"FRENCH FARMZ CBD ONLY NATURAL\",\"publisher\":{\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/hemp-performance.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/#organization\",\"name\":\"HEMP PERFORMANCE\",\"url\":\"https:\\\/\\\/hemp-performance.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/hemp-performance.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/cropped-35173.png\",\"contentUrl\":\"https:\\\/\\\/hemp-performance.com\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/cropped-35173.png\",\"width\":1254,\"height\":707,\"caption\":\"HEMP PERFORMANCE\"},\"image\":{\"@id\":\"https:\\\/\\\/hemp-performance.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Retour et Remboursement - HEMP PERFORMANCE","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/","og_locale":"en_US","og_type":"article","og_title":"Retour et Remboursement - HEMP PERFORMANCE","og_description":"Chez HEMP-PERFORMANCE.COM, notre objectif est de vous garantir une exp\u00e9rience d&#8217;achat fluide et satisfaisante. Si vous n&#8217;\u00eates pas enti\u00e8rement satisfait de votre achat, nous sommes l\u00e0 pour vous aider. 1. Droit de r\u00e9tractation et d\u00e9lai de retour Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, vous disposez d&#8217;un d\u00e9lai de 14 jours apr\u00e8s la r\u00e9ception de votre [&hellip;]","og_url":"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/","og_site_name":"HEMP PERFORMANCE","article_modified_time":"2026-09-13T16:03:16+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/","url":"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/","name":"Retour et Remboursement - HEMP PERFORMANCE","isPartOf":{"@id":"https:\/\/hemp-performance.com\/#website"},"datePublished":"2026-09-13T15:53:33+00:00","dateModified":"2026-09-13T16:03:16+00:00","breadcrumb":{"@id":"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/hemp-performance.com\/index.php\/mon-compte\/retour-remboursement\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/hemp-performance.com\/"},{"@type":"ListItem","position":2,"name":"Mon compte","item":"https:\/\/hemp-performance.com\/index.php\/mon-compte\/"},{"@type":"ListItem","position":3,"name":"Retour et Remboursement"}]},{"@type":"WebSite","@id":"https:\/\/hemp-performance.com\/#website","url":"https:\/\/hemp-performance.com\/","name":"HEMP PERFORMANCE","description":"FRENCH FARMZ CBD ONLY NATURAL","publisher":{"@id":"https:\/\/hemp-performance.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/hemp-performance.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/hemp-performance.com\/#organization","name":"HEMP PERFORMANCE","url":"https:\/\/hemp-performance.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/hemp-performance.com\/#\/schema\/logo\/image\/","url":"https:\/\/hemp-performance.com\/wp-content\/uploads\/2026\/09\/cropped-35173.png","contentUrl":"https:\/\/hemp-performance.com\/wp-content\/uploads\/2026\/09\/cropped-35173.png","width":1254,"height":707,"caption":"HEMP PERFORMANCE"},"image":{"@id":"https:\/\/hemp-performance.com\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":2,"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":150,"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/pages\/10\/revisions\/150"}],"up":[{"embeddable":true,"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/pages\/9"}],"wp:attachment":[{"href":"https:\/\/hemp-performance.com\/index.php\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}